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Tuxedo Rental reviews in Cleveland
They ordered the wrong attire for my wedding party, didn t try to make it right, ignored my emails complaining about it – and then emailed me twice soliciting online reviews.
I paid half the cost of my wedding party s tuxes. When my groomsmen picked up their tuxedos one of them called me . More Read more of this review to say it wasn t what I d described. I was wearing a tux shirt with pointed collars and a silk necktie, and I wanted them dressed in shirts with tab collars and bowties.
I immediately called . told them of their mistake and asked if they could get the right attire and they said they could not. I d understand if they couldn t get different shirts the day before the wedding, but I d have felt a lot better about it if they d have given it the old college try.
My wife and I were VERY, VERY clear in communicating to the salesperson who helped us what we wanted, and yet somehow he wrote down something completely different.
But here s what is more unforgiveable. I emailed after the wedding and expressed my frustration. They never responded, yet they did send me two emails asking for online reviews. After the first solicitation I responded a second time telling them I was unhappy and again, no response.
Finally I called the store manager and here is what he offered to make it right : he suggested that my entire wedding party fly back into town, I hire a photographer, and he d give them free tuxedos so we could do a photo shoot.
So now every time I look at my wedding pictures I see that my wedding party isn t wearing what I wanted, and I think about how completely ignored my complaints.